Complaint Procedure

Student Complaint Process Information

Code of Student Conduct Complaints and Academic Grievance Procedures:

General Student Complaint Policy

Northeast Maritime Institute (NMI) strives to provide the highest quality education and academic services to all students of the NMI community. If a student feels that they have been treated in a manner that is not consistent with NMI’s official policies or State Law, the student is required to file a complaint in accordance with this policy in order to allow for a timely response and resolution.

Students should note that complaints regarding student conduct or Title IX must be made in accordance with the procedures as contained in the NMI Student Handbook.

Student Complaint Procedures

A student with a complaint should use the Student Complaint Form (available at the Registrar’s Office and via the button below) to describe the nature of the complaint along with contact information that the College can use to respond to the student. The form must be completed and signed by the student and must be sent as a paper copy to the Dean of Students.

The Office of the Dean of Students will maintain a record of all written complaints received under this policy, as well as documentation of how the complaint was addressed.

The following procedures will be followed:

  1. Student complaints shall be in writing and made on the Student Complaint Form.
  2. Student complaints shall be made to the Dean of Students, Northeast Maritime Institute, 32 Washington Street, Fairhaven, MA 02719.
  3. Within three working days after a complaint has been filed, the DOS will meet with the complainant and attempts will be made to determine the validity of the complaint and provide a resolution, if possible.
  4. In the event that the complaint cannot be resolved by the DOS and complainant, the complainant may request a hearing before a Student Grievance Committee. Such request must be in writing to the DOS and must be made within three working days following the meeting between the DOS and complainant.
  5. Student Grievance Committee
    1. The Student Grievance Committee shall be composed of three (3) staff, faculty or administration members from within the institution to be appointed by the DOS. One individual shall be designated as the chairman who will be responsible for the organization of the committee and reporting to the DOS.
    2. The Student Grievance Committee will:
      1. Set a date for a meeting with the complainant within seven working days from the date of receipt of request.
      2. Inform complainant at least three working days before the hearing of the date, time, and place of the intended hearing.
    3. Within three (3) working days following the hearing before the Student Grievance Committee, the outcome will be communicated to the complainant and a record will be kept by the Institute.
    4. Complainant will be notified in writing of procedures and right to appeal to the President.

Massachusetts Department of Higher Education Complaint Resources

The Board of Higher Education attempts to provide an avenue for the informal resolution of complaints and concerns regarding institutions of higher education. Learn more via the button below.

Accrediting Commission of Career Schools and Colleges Complaint Resources

The Accrediting Commission of Career Schools and Colleges’ primary responsibility in reviewing complaints is to ensure that member schools remain in continuous compliance with accreditation requirements. Learn more via the button below.


Resolution of all types of unlawful discrimination and discriminatory harassment complaints, including disability discrimination, fall under the Dean of Students. The College is committed in policy, principle and practice to maintain an environment that is divest of illegal discriminatory behavior. This commitment encompasses any employee, student, applicant for student status or employment, or other participant in programs or activities of the College who believes she/he has been unlawfully discriminated against or harassed.

For complaints regarding discrimination please contact:

Chief Academic Officer
Dr. Angela Dawicki
(508) 992-4025

Disability Services Complaint Resolution information

For complaints regarding disability services please contact:

Chief Academic Officer
Dr. Angela Dawicki
(508) 992-4025

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