Student Complaint Process Information

The Office of the Dean of Students will maintain a record of all written complaints received under this policy, as well as documentation of how the complaint was addressed.

The following procedures will be followed:

1. Student complaints shall be in writing and made on the Student Complaint Form.
2. Student complaints shall be made to the Dean of Students, Northeast Maritime Institute, 32 Washington Street, Fairhaven, MA 02719.
3. Within three working days after a complaint has been filed, the DOS will meet with the complainant and attempts will be made to determine the validity of the complaint and provide a resolution, if possible.
4. In the event that the complaint cannot be resolved by the DOS and complainant, the complainant may request a hearing before a Student Grievance Committee. Such request must be in writing to the DOS and must be made within three working days following the meeting between the DOS and complainant.
5. Student Grievance Committee
   1. The Student Grievance Committee shall be composed of three (3) staff, faculty or administration members from within the institution to be appointed by the DOS. One individual shall be designated as the chairman who will be responsible for the organization of the committee and reporting to the DOS.
   2. The Student Grievance Committee will:
      1. Set a date for a meeting with the complainant within seven working days from the date of receipt of request.
      2. Inform complainant at least three working days before the hearing of the date, time, and place of the intended hearing.
   3. Within three (3) working days following the hearing before the Student Grievance Committee, the outcome will be communicated to the complainant and a record will be kept by the Institute.
   4. Complainant will be notified in writing of procedures and right to appeal to the President.